Shipping policy
Shipping Policy
Last updated: 29 October 2026
Where we ship
We ship nationwide across the Philippines. [International orders: message us before ordering and we’ll quote DHL shipping to your country.]
Processing time
Orders placed before 12:00 PM (Philippine time) on a business day are packed and handed to our courier the next business day. Orders placed on weekends or public holidays are processed the next business day. During launches and pre-orders, processing may take longer; we’ll show this on the product page.
Delivery times (via J&T Express)
- Metro Manila: 1–2 business days after dispatch
- Provincial: 2–6 business days after dispatch
These are estimates. Remote areas, weather and courier delays can add time.
Shipping fees
Shipping fees are calculated at checkout based on your address and order size.
Tracking
You’ll receive a tracking link by email once your order ships.
Wrong address or failed delivery
Please double-check your address at checkout. If a parcel is returned because the address was incorrect or incomplete, we can reship it, but the reshipping fee is paid by the customer.
Returns
We offer 30-day returns. See our Refund Policy for details.
Questions?
Email us at [hello@othersidenutritionph.com] or message us on Instagram @otherside.nutrition.