Refund policy
Refund policy
30-Day Returns
Last updated: 29 October 2026
Our promise
If you’re not happy with your order, you can return it within 30 days of delivery for a refund.
What can be returned
- Unopened, sealed pouches and unused accessories, like the wooden scooper, in their original packaging.
- [Option: Opened pouches too. If you’ve tried Otherside and it isn’t for you, message us within 30 days and we’ll refund your first pouch. Limit one per customer.]
For safety, opened food products can’t be resold, so we can’t accept them back unless they’re damaged or defective.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, message us within 7 days of delivery with your order number and photos of the item and packaging. We’ll send a replacement or a full refund, including shipping. You won’t need to send it back unless we ask.
How to start a return
- Email us at [hello@othersidenutritionph.com] with your order number and the reason for your return.
- We’ll reply with the return address and instructions within 2 business days.
- Send the item back. Return shipping is paid by the customer, unless the item was damaged, defective or wrong.
Refunds
Once we receive and check your return, we’ll refund your original payment method within [5–10] business days. Your bank or e-wallet may take a few extra days to show it. Original shipping fees are refunded only for damaged, defective or wrong items.
Cancellations
You can cancel any order for a full refund before it ships. Message us as soon as possible.
Contact
Email [hello@othersidenutritionph.com] or message us on Instagram @otherside.nutrition.